![]() ![]() The next step is to click on the Contact us by Email option.Ħ. Check out if there is anything relevant in the pop-up windowĬheck out the options in the pop-up window and choose the best one that is relevant to your case. Choose the option that is most relevant to you.Ĥ. Once you open the contact page, you will find a drop-down menu with various options. Select your request type from the drop-down menu The next step is to go to the Contact page on the website.ģ. You can sign in to your Etsy account and follow some simple steps to request your refund. Alternatively, the item may have been delivered to a different address than the one you provided during checkout. When you didn’t receive the item and the seller is unable to demonstrate that it was shipped, you should file a non-delivery claim. Whether the situation involves a non-delivery or a failure to match the description, let Etsy know. ![]() Click “help with order” next to the order you’re not happy with to get assistance. If you purchased an item as a guest, you must first create an Etsy account before filing a case. You will know how to get a refund on Etsy by following the steps given below: You can request a refund online on the Etsy website. In this case, the buyer can ask for a refund from Etsy. It may happen that the buyer has asked for a particular product but has not received the specified product. If The Goods Are Not According To The Buyers Specificationsīuyers may also want a refund from Etsy if they receive inaccurate goods. The buyers then want a refund for such damaged goods. Sometimes, goods are damaged in transit due to handling and transportation. When the buyers receive damaged goods, then a refund can be sought from Etsy. When this happens the buyer can ask for a refund from Etsy. This may be a human error or a machine error. Sometimes buyers order things on Etsy but for some reason, the goods are not shipped to the buyer. Buyers may ask for a refund from Etsy in the following 3 cases: 1.
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